Privacy Policy

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Effective Date: September 8, 2025

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True North Counseling & Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

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1. Information We Collect

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We may collect the following types of information:

• Personal information you provide: When you contact us via our website, phone, or email, we may collect your name, email address, phone number, and any other details you choose to share.

• Non-personal information: We may collect non-identifying information about how you use our website (such as IP address, browser type, and pages visited) for analytics purposes.

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2. How We Use Your Information

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We may use your information to:

• Respond to your inquiries and provide requested services.

• Schedule appointments or consultations.

• Communicate about your therapy services.

• Improve our website and services.

We will not sell, rent, or trade your personal information to third parties.

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3. Confidentiality & HIPAA

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As a Licensed Clinical Social Worker in Florida, I follow all applicable laws and ethical guidelines regarding client confidentiality.

• Any personal health information shared as part of therapy sessions is protected by HIPAA.

• Information will only be shared with your written consent, except as required or permitted by law (e.g., risk of harm to self or others, suspected abuse, court order).

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4. Website Analytics & Cookies

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Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience. You can disable cookies in your browser settings if you prefer.

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5. Third-Party Services

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If you use a third-party link (such as an online scheduling tool or telehealth platform) from our site, please review that service’s own privacy policy. We are not responsible for the privacy practices of third-party websites.

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6. Data Security

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We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure.

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7. Your Rights

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You have the right to:

• Request access to the personal information we have about you.

• Request corrections or updates to your information.

• Request that we delete information you’ve provided (subject to legal and ethical record-keeping requirements).

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8. Updates to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted here with the effective date.

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9. Contact Us

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If you have any questions about this Privacy Policy or your privacy rights, please contact:

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True North Counseling & Wellness

Phone: 727-916-7144